QSD Shipping and Returns


Here at Quit Smoking Direct we want your online experience to be as simple and hassle free as possible. Please read our Shipping and Returns policy below.
If you have any questions or concerns, please email:

emma@quitsmokingdirect.com or customer.support@quitsmokingdirect.com

& we'll get back to you ASAP. 

Shipping

We offer free shipping on all orders over $75* 

Track your Shipment - the majority of the orders are shipped on the same business day via Regular Mail unless *Expedited Shipping is selected (Expedited refers to USPS Courier service, a surcharge applies here, of around $75 - the exact figure shows on the Checkout page. This is a trackable, signature-required service, please consider this when choosing your address, as you will need to use your daytime address). 


You can track your USPS Courier orders anytime by entering your tracking number here. We will send you your tracking number shortly after purchase.

Delivery Times

We have warehouses in New Zealand, Australia and Singapore. The decision on where we ship from depends on the country of origin of the product, and on various supplier agreements we have in place, in order to get you the best deal. Depending on where your item is shipping from, the average delivery target to the US is 6 -11 working days. Actual Shipping times may vary.

Our Delivery Guarantee

We 100% guarantee your order will be delivered in the quickest time frame possible. Should your order be declared lost or damaged in transit (provided the correct delivery address is given at purchase) we will replace it - Free of charge. We will do everything in our power to ensure safe speedy delivery (please note postal circumstances beyond our control may potentially cause delays (of up to 18 working days) for example public holidays, busy holiday periods, weather, industrial action, Customs delays, etc.

Restrictions
  • Please note that we may only issue 90 days personal supply of any given product per order
  • Shipping rules set out here only apply to Retail orders, i.e orders under 100 units. Wholesale orders require a customized solution, please contact customer.support@quitsmokingdirect.com for any queries
    Address Guidelines

    Please ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with your country’s post office / postal services website.

    If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure to write the correct apartment number and street address. Failure to do so will result in your parcel being returned to us by the courier or lost.

    Most countries require a zip code/postcode, state or region and town.

    Shipping Unavailable to Some Countries

    We've experienced high incidents of parcels being misplaced or going missing in certain regions - hence we may be unable to ship to some countries, including, but not limited to the following: Afghanistan, Ethiopia, Ghana, India, Indonesia, Myanmar, Nigeria, Pakistan, Papua New Guinea, Greece, Philippines.

    Oversized Parcels

    If your parcel is over 25kg we will contact you if there are any additional freight fees payable.

    Returns

    At Quit Smoking Direct we guarantee all our products will be delivered in the best  condition. However, if for some reason you are unsatisfied with your purchase, you can directly get in touch with Emma or the team - customer.support@quitsmokingdirect.com and raise your concern. We will do everything we can to accommodate your request.

    Valid reasons for accepting return in order to get a full refund

    • If the shipped product is damaged or faulty. 
    • If you've received an incorrect shipment 
    • If the product is expired 

    Conditions for return

    If the product is incorrect - please ensure it is in its original packaging, and good condition, unopened and not used. 

    Please return them within 30 days of the dispatch date. 

    Trouble processing discount at checkout? 

    To access the correct pricing for your order, we recommend using a different web browser than the one used prior ( e.g Google, Chrome, Opera, Foxfire, etc) in order to facilitate the discount application.

    Alternatively, please clear your browser cache eg. history/caches/cookies from the current browser, and then place the order again. You can find that under the options menu at the top right corner of your browser. You can also browse in incognito mode. 

    Want help? Have a suggestion?

    Contact us anytime, we'd love to hear from you! We're always available to help you make the best buying decisions you can, and improve your online shopping experience.